June 2007

The Importance of Marketing Research That Deals With “Failure”

In this month’s published article for The Orange Pages, Richard B. Vanderveer, Ph.D., Group Chief Executive Officer of the GfK U.S. Healthcare Companies, examines the theories behind marketing guru Seth Godin’s latest book, “The Dip,” and applies the lessons learned to the world of pharmaceutical marketing research. You will recall Seth Godin as the noted author of such seminal works as “Permission Marketing” and “Purple Cow.”

Godin’s latest principles, in brief, are designed to help us understand the part of marketing that no one wants to talk about: Failure, i.e., when things don’t feel like they’re going well and one has to decide “when to quit (and when to stick).” In the “The Dip,” Godin describes several scenarios one may encounter in marketing: First, “The Dip,” which is a temporary hurdle that needs to be gotten over to create a marketing success and leave the competition behind. Second, “The Cul-de-Sac,” which Godin says is a permanent downturn from which recovery is unlikely or impossible. The third and final curve shape of a marketing endeavor is “The Cliff,” where there is no dip in the growth of the marketing venture, but rather continuous growth until a sudden “tipping point,” to use Malcolm Gladwell’s phrase, at which the product drops off precipitously.

In making Godin’s writings relevant to the world of pharmaceutical marketing research,
Dr. Vanderveer points to the role researchers can play in employing specific methodologies according to each of these three scenarios that ultimately can help internal clients decide when to redouble their efforts under these circumstances and when to simply walk away.

To download the complete June 2007 discussion on marketing research that deals with failure, please click here.


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