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GfK Healthcare June 2010  
 
 
 
What is Design and How Will It Help Us to Rethink Health Care?
 

 
 
 

The last two Orange Pages modules have offered a series of books providing valuable insights that health care marketing researchers can apply to rethinking health care. While the first series focused on identifying how health care is broken, last month’s books focused on how a group of professionals called “designers” can employ their core competencies to help us fix those specific problems.

To further clarify the opportunities for incorporating design into health care, this month’s published document for The Orange Pages identifies several projects in which design was used to the benefit of a health outcome.

 
   
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Turning Customer Ambivalence into Loyalty
 

 
 
 

By Tom Hartley, Ph.D., Vice President, and Jonathan Honiball, Vice President

Pharmaceutical, biotech and medical device marketers are taking a new look at customer loyalty and engagement. We live in the age of declining sales forces, multiple marketing channels, value-added services and ever-increasing demands on the effectiveness of marketing, sales and service. In this environment, understanding customer loyalty is an important factor in sharpening your strategy.

What exactly is customer loyalty? As discussed in GfK Healthcare’s recent webcast on the topic, The Compelling Case for Customer Loyalty in Pharma & Beyond, it is a process for measuring the attitudes that drive customer behavior and ultimately determining the actions that create loyalty.

 
   
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Not Business as Usual: GfK's Presentation at the 2010 EphMRA Conference
 

 
 
 

We invite you to join GfK Healthcare June 22-24 in Berlin, Germany, at the European Pharmaceutical Marketing Research Association’s (EphMRA) Annual General Meeting.

While the conference focuses on ideas for adapting to the changing business climate, on Wed., June 23, GfK Healthcare CEO Richard B. Vanderveer, Ph.D. will discuss a radically different approach to rethinking health care.

 
   
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Did You Miss the May Issue of Pipeline?
 

 
 
 

Click here to read the issue, which includes:

  • How Smartphones Are Changing Health Care for Consumers and Providers 
  • We Are Going to Fix Health Care With a Magnet, Not a Wrench!, Continued
  • Vanderveer's Views: The Pilgrimage to Omaha and What It Means for the Health Care Industry

Pipeline archive is available. Skim the directory and select articles you missed. Access subscriber opt-in/comment form.

 
 
 
 
 
   
 
 

Marketing Research Budget Cycles – A Growing Headache for Us All

One of my favorite sayings, corny though it may be, is “Don’t let the tail wag the dog.” But more on that in a moment. 

Having just attended this year’s spring meetings of PBIRG and PMRG, I was left with several impressions. First, I continue to be impressed by the number of people these meetings draw. Attendance at each ranged from 300 to 400 people, significant increases over a few years ago but continuing a turn-out rate we have seen in recent years. Both sessions were carefully orchestrated, anchored by excellent keynote speakers and filled with other presentations.

That having been said, a couple of other observations are in order. First, as usual, client attendance at both sessions hovered around 20 percent or below. No great news value here, since client attendance has been dropping for years from the old 50/50 days. Gratefully, the content of both programs has been adjusted to reflect the new audience mix, with significant emphasis being placed on topics of interest to agency personnel. 

Additionally, the number of “suppliers” with booths at the “vendor fairs” continues to escalate. Many small, previously unheard of companies pop up at each conference, which amazes me considering the continued decline in the number of clients and their budgets and the significant increase in the importance of carefully negotiated preferred vendor agreements. 

Which brings me to the specific perspective I want to comment on in this issue of Vanderveer’s Views, i.e., the increasing difficulty, or maybe growing impossibility, of maintaining a viable business model in the health care marketing research agency space. 

A glance in the rearview mirror at 2009 shows that most significantly sized agencies in our marketplace were caught with too much staff in the face of dwindling budgets... 

 

 
   
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