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By Joern Kleebach, Division Manager and Miriam Maylaender, Senior Research Consultant
When new medical devices are developed, one key question our clients ask us to answer is: Will patients accept the new medical device?
Acceptance of a new product does not happen immediately after first exposure, rather it is a long-term construct, influenced by many factors, that develops over days, weeks and sometimes even months. The initial interaction with a new device enables patients to assess it and even its potential acceptability, but it’s only the very first impression or the handling ability that can be captured at this time. True acceptance can only develop when patients have the possibility of becoming familiar with the new medical device, once it is built into their daily lives where it needs to prove itself. It is only with time that real acceptance will develop.
A single snapshot measurement is therefore too narrow, and we would miss relevant aspects that play a role when the device is incorporated into a patient’s daily life. To do justice to the construct of acceptance and in order to deliver a reliable answer to our clients, we, as market researchers, have to investigate how patients integrate a new device into their daily routines and whether and how they get used to it over time.
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